Privacy Policy
Effective Date : 26 July 2026
Welcome to ITOKAWA (“ITOKAWA,” “we,” “our,” or “us”). We are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our website, browse our products, place an order, or communicate with us.
By accessing or using our website, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
We may collect the following categories of information:
Personal Information
When you place an order, submit an inquiry, or contact us, we may collect:
- Full name
- Email address
- Mobile phone number
- Billing address
- Shipping address
- Order details
- Purchase history
- Any information you voluntarily provide in messages or inquiries
Payment Information
Payments made on our website are securely processed through Razorpay. We do not store your debit card, credit card, UPI PIN, CVV, or complete banking information on our servers.
Payment information is collected and processed directly by Razorpay in accordance with their own privacy practices.
Automatically Collected Information
When you visit our website, we may automatically collect information such as:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Time spent on pages
- Referral website
- Clickstream data
- Date and time of access
This information helps us improve our website and customer experience.
2. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
- Remember your preferences
- Improve website functionality
- Measure website traffic
- Understand visitor behavior
- Improve marketing effectiveness
- Enhance user experience
We also use Google Analytics to understand how visitors interact with our website.
You may disable cookies through your browser settings. However, some features of the website may not function properly if cookies are disabled.
3. How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Deliver products
- Verify transactions
- Communicate regarding your orders
- Respond to customer support requests
- Send invoices and order confirmations
- Improve our website and services
- Analyze website usage
- Prevent fraud and unauthorized transactions
- Comply with applicable legal obligations
- Protect our legal rights and business interests
Where permitted by law, we may also send you updates about new collections, offers, or promotional information. You may opt out of marketing communications at any time.
4. Sharing of Information
We do not sell, rent, or trade your personal information.
We may share your information only when necessary with:
- Payment service providers (such as Razorpay)
- Shipping and logistics partners
- Website hosting providers
- Technology and IT service providers
- Analytics providers such as Google Analytics
- Government authorities or law enforcement agencies when required by law
- Professional advisers including accountants, auditors, or legal counsel when necessary
Each third-party service provider is expected to use your information only for the services they provide to us.
5. Data Security
We implement reasonable administrative, technical, and organizational safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, misuse, or destruction.
Despite these efforts, no method of internet transmission or electronic storage can be guaranteed to be completely secure. Therefore, while we strive to protect your information, we cannot guarantee absolute security.
6. Data Retention
We retain your personal information only for as long as necessary to:
- Complete your orders
- Provide customer support
- Maintain business records
- Resolve disputes
- Enforce our agreements
- Comply with legal, accounting, and tax obligations
When information is no longer required, we will securely delete or anonymize it where reasonably practicable.
7. Your Rights
Subject to applicable law, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your information
- Withdraw consent where applicable
- Object to certain processing activities
- Request information about how your data is used
To exercise these rights, please contact us using the details provided below.
8. Third-Party Services
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, policies, or content of third-party websites. We encourage you to review their privacy policies before providing any personal information.
9. WhatsApp, Email, and Phone Communications
If you contact us through WhatsApp, phone, email, or our website contact form, we may retain your communication to:
- Respond to your inquiries
- Provide customer support
- Process orders
- Improve our services
- Maintain customer service records
10. Children’s Privacy
Our products and services are intended for adults.
We do not knowingly collect personal information from children under the age of 18. If we become aware that a child has provided personal information without appropriate authorization, we will take reasonable steps to delete such information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or operational practices.
The updated version will be posted on this page with a revised Effective Date. Continued use of the website after changes become effective constitutes acceptance of the revised Privacy Policy.
12. Contact Us
If you have any questions, requests, or concerns regarding this Privacy Policy or the way we handle your information, please contact us:
ITOKAWA
Email: hello@houseofitokawa.com
Phone: +91 73039 11181
Website: https://houseofitokawa.com
By using the ITOKAWA website, you acknowledge that you have read, understood, and agreed to this Privacy Policy.