SHIPPING

We proudly ship our products across India.

Every ITOKAWA order is carefully packed and prepared for dispatch to ensure it reaches you safely and securely.

Shipping is free across India.

There are no additional shipping charges at checkout for standard delivery within India.

DELIVERY TIMELINE :

Orders are generally delivered within 7–15 days from the date of order confirmation.

Delivery times may vary depending on your location, accessibility, and other logistical factors. Certain remote or hard-to-reach locations may require additional time.

Once your order has been dispatched, we will share your order tracking details with you so that you can follow your shipment until it reaches you.

Please note that delivery timelines are estimates and may occasionally be affected by circumstances beyond our control, including courier delays, weather conditions, natural events, or other unforeseen logistical disruptions.

ORDER TRACKING :

Once Your Order Has Been Shipped, You Will Receive Tracking Information From Us.

You can use the tracking details provided to monitor the progress of your shipment and stay updated on its estimated delivery.

If you have not received your tracking information after your order has been dispatched, please contact our support team and we will be happy to assist you.

 

RETURNS & REFUNDS

At ITOKAWA, our products are handcrafted with care and attention to detail. Each piece is created with a focus on its unique design, finish, and character.

Due to the handcrafted nature of our products, we do not accept returns or offer refunds once an order has been shipped or delivered.

We therefore encourage you to carefully review your order details before completing your purchase.

ORDER CANCELLATIONS

Cancellation requests can be made only before your order has been shipped.

Once an order has been dispatched, it can no longer be cancelled.

If you choose to cancel an order that has already been placed but has not yet been shipped, a 30% cancellation charge will be deducted from the total order value, and the remaining 70% will be refunded to you.

Once the product has been shipped, cancellation is no longer possible.

DAMAGED OR DEFECTIVE PRODUCTS

Every ITOKAWA product is carefully inspected and securely packed before being dispatched.

In the unlikely event that your product arrives damaged or with a manufacturing defect, please contact us as soon as possible after delivery.

We would require you to take clear photographs and videos of the product at the time of unboxing and unpackaging to help us assess the issue and determine the appropriate resolution.

If the issue is determined to be a genuine manufacturing defect or damage caused during transit, we will work with you to find an appropriate resolution.

Please note that minor variations in appearance, texture, print, or finish may occur due to the handcrafted nature of our products. Such variations are not considered defects and are part of what makes each ITOKAWA piece unique.

INCORRECT SHIPPING INFORMATION

Please ensure that your shipping address, contact number, and other delivery details are accurate before placing your order.

ITOKAWA cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

If you realize that you have entered incorrect shipping information, please contact us as soon as possible. We will do our best to assist you, but changes may not be possible once the order has been processed or shipped.

DELIVERY ATTEMPTS

Our courier partners may make multiple delivery attempts before returning an undelivered shipment to the sender.

Please ensure that someone is available to receive your order at the provided delivery address.

If an order is returned to us due to repeated failed delivery attempts, an incorrect address, or the recipient being unavailable, additional shipping charges may apply if a re-delivery is requested.

NEED HELP?

We’re here to help.

If you have any questions about your order, shipping, tracking, or our policies, please don’t hesitate to get in touch with us.

Thank you for choosing ITOKAWA.

We appreciate your trust in our work and look forward to bringing something extraordinary to your space.

ITOKAWA
Designed to be seen. Made to be remembered.